Working with Difficult Colleagues - DPS 16385
| DPS 16385 | 7 hours |
Objectives:
- To provide competence working with difficult colleagues through exploration and practice of techniques for dealing with challenging behaviours
Outcomes:
- Knowledge about a step-by-step process to address difficult behaviours in colleagues
- Ability to identify different "difficult" behaviour sets and understand their sources
- Exploration of personal reactions to difficult colleagues
- Identification of strategies for working with difficult colleagues
- Ability to deal with difficult behaviour sets including defensive reactions
