Problem Solving and Decision Making - DPS 16394
| DPS 16394 | 7 hours |
Programs:
Objectives:
- To provide understanding of the structures of problem solving and decision making
Outcomes:
- Understanding of the steps involved in problem solving and decision making
- Ability to clarify what a problem is, gather information about it, determine and analyze causes (including root cause) and determine which problems to focus on
- Ability to delegate individuals to help solve problems, get buy-in support and keep a team focused on problem-solving process
- Ability to clarify goal of a solution, generate and evaluate alternative solutions and select appropriate courses of action
- Ability to create an action plan, anticipate implementation problems, determine performance measures and verify solutions
