Managing Conflict - DPS 15486
| DPS 15486 | 36 hours |
Programs:
Prerequisites
Objectives:
- To provide understanding of the process and stages of conflict resolution, conflict resolution coaching and informal mediation
Outcomes:
- Identification of conflict resolution
- Ability to use a conflict resolution process to resolve conflicts
- Ability to use conflict resolution coaching to help others resolve conflicts
- Ability to use an informal mediation process to help two parties resolve a conflict together


Additional Comments: