Managing and Resolving Conflict in the Workplace - DPS 15311
| DPS 15311 | 7 hours |
Programs:
Objectives:
- To explore common sources of conflict and examine various strategies for managing it proactively
Outcomes:
- Understanding of underlying and manageable causes/sources of interpersonal disputes
- Ability to choose appropriate responses to and strategies for addressing workplace conflict
- Ability to dispel emotion, clarify perceptions, separate personalities from problems, listen effectively and solve problems collaboratively
