Excellence in Customer Relations - DPS 15188
| DPS 15188 | 7 hours |
Programs:
Objectives:
- To provide knowledge about building rapport with customers and how to respond to their changing needs
Outcomes:
- Knowledge about how to build customer rapport through clear, positive and open communication
- Ability to analyze service levels through the eyes of a customer and recognize opportunities for improvement
- Understanding of how to keep customers/clients and add new ones
